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Catherine Aygen
Consultante Formatrice & Coach en Prise de Parole en Anglais | Dirigeante d’A Star Formation (Qualiopi) | Top 3 européen de discours improvisé | Appli IA d’analyse de discours
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June 8, 2022
Network: I have a question for you, I'd love to hear your insights 😊 I've been reading Heather Hansen's book #unmuted (great book btw) in which she talks about "bad English" and creating a safe space at work where employees can communicate in English without having to worry about mistakes. I'm a big advocate of this: #communication is key, not perfection. What about the companies or departments which don't have this safe space? I have had several people in my communication skills #training courses, who are lacking confidence in their ability to communicate globally. However, the issue is not them (and it's not their English either), it's someone above them who undermines them, usually by judging their English: correcting them in meetings, telling them they can't communicate directly with external people, or just shutting them down. Eventually it gets to the point where the person stops contributing. I've seen this issue across several companies in different sectors. I'm dealing with the consequences of a toxic environment, and I rarely get to deal with the cause because those people don't sign up for communication skills training! So dear network, I'd love to hear your input: what can I do to help the people who are in this situation? And what can they do to help themselves?
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June 8, 2022
Last week I had one of the scariest experiences of my life. I was flying back from Amsterdam to Nice after the Toastmasters international conference. Everything was as usual, until the pilot announced, “We’re going back to Amsterdam.” Everyone in the plane groaned. But then he added, “There’s an electrical fault which has affected the brakes and we don’t know if the back up braking system has been affected or not. We need to go back to Amsterdam to land on the longest runway possible. The crew will now prepare you for an emergency landing in 30 minutes.” The worst thing was that I could hear in the pilot’s voice that he was stressed. I looked at the crew’s faces and although they were calm, their faces showed that they were scared. The next 30 minutes were spent practising the brace position, removing all jewellery, glasses, tightening our seatbelts, learning how to open the emergency doors. We were told to study the safety card, which everyone did more intently than ever before! And like most of the other people on the plane, I was quietly worrying that we’d crash at the end of the runway and perhaps this was how I was going to die. We landed in brace position, with the crew shouting “brace for landing”. Luckily the emergency brakes worked 😅 If you’re expecting me to tell you that I have now changed my life for the better and I’m giving everything up to become a life coach… …I’m not 😆 I did say to myself, “Only trains from now on”, but I still had to get home and that involved two flights the next day. What I did realise was sometimes you have to give up control and put yourself in the hands of people who are trained for this. Also that after we landed, all the passengers were talking to each other, everyone was friendly and helpful. And when I saw some of my fellow passengers the next day, it’s like we were friends, bonded by this experience. And that made me think, why can’t we always create these human connections, even when we’re not in such an emotionally charged situation? So that is my resolution from this experience: make more human connections with everyone around me. (Photo taken from my flight home the next day: I’ve never been so happy to see the Îles Lerins 😁)
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May 19, 2025