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Catherine Aygen
Consultante Formatrice & Coach en Prise de Parole en Anglais | Dirigeante d’A Star Formation (Qualiopi) | Top 3 européen de discours improvisé | Appli IA d’analyse de discours
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November 1, 2022
Novembre 2019. La nouvelle plateforme CPF venait de sortir. J'ai été étonné de la simplicité de la démarche. "Wouah, cela va changer ma vie !" je pensais naïvement ... Et pendant un petit moment, ce fut le cas. Malheureusement, le Groupe Caisse des Dépôts n'a manifestement pas parlé à des experts en #cybersécurité lorsqu'il a créé la plateforme : les banques et les opérateurs de paiement savent bien qu'il faut trouver l'équilibre idéal entre la prévention de la fraude et une expérience client sans friction pour obtenir les meilleurs résultats. Au début, le système #CPF a offert à tous une merveilleuse expérience sans friction, mais sans aucune gestion de la fraude. Depuis, 10 millions d'euros (10 millions 🤯) ont été perdus par la #fraude au CPF, et j'imagine que des millions d'autres personnes ont reçu une "formation" de très mauvaise qualité lorsqu'elles ont répondu à l'un des nombreux SMS ou appels prétendant provenir du "CPF". Le système est maintenant de plus en plus compliqué pour le consommateur, l'organisme de #formation et le certificateur.  Les dernières restrictions ? Il faut désormais une identité numérique pour s'inscrire à une formation CPF. Tous ceux qui n'ont pas de smartphone, qui ne sont pas très technologiques ou qui ont le malheur de ne pas être français sont plus ou moins exclus... J'ai l'impression que les petits organismes de formation de qualité sont en train d'être supprimés et seule ma détermination à continuer de proposer des formations qui font la différence me pousse à continuer avec le CPF...
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November 1, 2022
Last week I had one of the scariest experiences of my life. I was flying back from Amsterdam to Nice after the Toastmasters international conference. Everything was as usual, until the pilot announced, “We’re going back to Amsterdam.” Everyone in the plane groaned. But then he added, “There’s an electrical fault which has affected the brakes and we don’t know if the back up braking system has been affected or not. We need to go back to Amsterdam to land on the longest runway possible. The crew will now prepare you for an emergency landing in 30 minutes.” The worst thing was that I could hear in the pilot’s voice that he was stressed. I looked at the crew’s faces and although they were calm, their faces showed that they were scared. The next 30 minutes were spent practising the brace position, removing all jewellery, glasses, tightening our seatbelts, learning how to open the emergency doors. We were told to study the safety card, which everyone did more intently than ever before! And like most of the other people on the plane, I was quietly worrying that we’d crash at the end of the runway and perhaps this was how I was going to die. We landed in brace position, with the crew shouting “brace for landing”. Luckily the emergency brakes worked 😅 If you’re expecting me to tell you that I have now changed my life for the better and I’m giving everything up to become a life coach… …I’m not 😆 I did say to myself, “Only trains from now on”, but I still had to get home and that involved two flights the next day. What I did realise was sometimes you have to give up control and put yourself in the hands of people who are trained for this. Also that after we landed, all the passengers were talking to each other, everyone was friendly and helpful. And when I saw some of my fellow passengers the next day, it’s like we were friends, bonded by this experience. And that made me think, why can’t we always create these human connections, even when we’re not in such an emotionally charged situation? So that is my resolution from this experience: make more human connections with everyone around me. (Photo taken from my flight home the next day: I’ve never been so happy to see the Îles Lerins 😁)
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May 19, 2025